Returns & Exchanges
We want you to feel confident and comfortable in your Hotmilk Lingerie, which is why we offer a 30-day hassle-free return policy for all unworn items with tags attached. Whether you need a different size or a different style, our team is here to ensure you find your perfect fit.
Check Eligibility
Ensure your items are in original condition, unworn, unwashed, and have all original tags and hygiene seals intact.
Start Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack and Post
Securely package your items and attach the provided shipping label or use a tracked service to send the parcel back to our warehouse.
Refund or Exchange Processing
Once received and inspected, we will process your refund to your original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing